The refund may be reduced pro-rata to reflect the use you have had of the service. This may show as two transactions in your account transaction history: a refund to your wallet of the full amount originally paid and then a debit of a charge for the period of the service you received. If you take advantage of a free trial when you sign up to a service, the 14-day cancellation period will commence on the day we accept your order of the free trial and the duration of the free trial will be included in the 14-day period. For example, you sign up for a free trial which lasts 7 days and your wallet is debited for the subscription at the end of the trial, you will have 7 days after your wallet was debited to cancel. Note: When you purchase a subscription service such as PlayStation®Plus, you agree to a rolling subscription with periodic billing (e.g. annual billing). You can stop making payments at any time by turning off [Auto-renewal] (click here for more information) but, beyond the initial 14-day cancellation period, you will not receive a refund for payments already made. When you turn off [Auto-renewal], your subscription will continue until the next payment is due, at which point it will end.

We recommend that you take care when you top up your wallet or make a purchase on PlayStation™Store. A number of account features are available so you can keep track of your account activity. To control the purchases made from the PlayStation™Store, via your account and console ensure you (i) use our password and passcode tools to control unauthorised log-in to and purchases via your account and (ii) if you have children, set up a separate account for each child and use our parental controls to limit their expenditure or prevent them shopping at all.